Frequently Asked Questions
How long does shipping take?
Most orders are processed within 1–2 business days and delivered within 3–7 business days depending on your location.
Do you offer free shipping?
We do not build inflated shipping costs into our product prices just to advertise “free shipping.” Instead, Zazzaroo gives customers access to our best available negotiated shipping rates at checkout, with discounts that may be up to 80% off standard carrier rates, depending on the order and destination.
Where do you ship from?
Zazzaroo ships from trusted U.S.-based suppliers and fulfillment locations whenever possible to help provide reliable delivery and shorter transit times.
Can I return an item?
Yes. Eligible items may be returned if they are unused, in original condition, and approved within our return window. Please contact us within 5 days of delivery to start a return request.
Do I need to pay for return shipping?
Customers are responsible for return shipping unless the item arrived damaged, defective, or incorrect. If there is an issue with your order, contact us right away so we can help make it right.
What if my item arrives damaged?
Please contact us within 5 days of delivery with photos of the item and packaging. We will review the issue and work with you on the best solution.
How do I track my order?
Once your order ships, you’ll receive a tracking number via email.
Can I change or cancel my order?
If your order has not shipped yet, we can help make changes. Contact us as soon as possible.
Do your products work for both dogs and cats?
Many of our comfort products are suitable for both dogs and cats. Check product descriptions for details.
Need help? We’re here for you.
Email us at support@zazzaroo.com — we’ll take care of you within 24–48 hours.