Shipping and Returns
Email us at support@zazzaroo.com — we’ll take care of you within 24–48 hours.
Shipping & Returns
Shipping Information
Processing Time
Orders are processed within 1–2 business days.
Delivery Time
Standard shipping typically takes 3–7 business days within the continental United States, certain remote zones may take a bit longer.
Shipping Rates
To keep shipping fair and accurate, Zazzaroo uses live carrier rates at checkout. Shipping costs are calculated based on the items in your order, package size, weight, delivery location, and available carrier services.
We do not add flat-rate or free-shipping markups. Instead, customers receive Zazzaroo’s negotiated shipping rate whenever available. Because some products require separate packaging or oversized boxes, multi-item orders may ship in more than one package, and shipping charges may vary based on the total size, weight, and destination of the order.
Tracking
All orders include tracking. You will receive tracking details via email once your order ships.
Shipping Locations
We currently ship within the United States.
Multiple Shipments
Some orders may arrive in separate packages depending on the product and supplier.
Delays
While we work with reliable partners, delays may occasionally occur due to carrier issues or high demand.
Incorrect Address
Please ensure your shipping address is correct. We are not responsible for delays or losses due to incorrect addresses.
Return Eligibility
Items must be unused, in original condition, and return requests must be submitted via Email within 14 days of delivery.
Return Shipping
Customers are responsible for return shipping unless the item arrived damaged or incorrect.
Damaged or Incorrect Items
Contact us within 5 days of delivery with photos of the item and packaging, and we will work to resolve the issue.
Refunds
Once your return is received and inspected, approved refunds will be issued to your original payment method. Original shipping charges are non-refundable.
Non-Returnable Items
Certain items may not be eligible for return due to hygiene, custom order, final sale, or supplier restrictions.
We work hard to keep our prices fair and our products carefully selected, so our return policies are designed to balance customer care with the realities of small-business fulfillment.