Shipping & Returns

Shipping:

Processing Time

Orders are processed within 1–2 business days.

Delivery Time

Standard shipping typically takes 3–7 business days within the continental United States, certain remote zones may take a bit longer.

Shipping Rates

We’re excited to offer FREE Shipping on all orders within the continental United States!

At Zazzaroo, we’ve absorbed the shipping costs so you can shop with confidence — no hidden fees, no minimums, and no surprises at checkout. Every order includes tracking and is carefully packaged for safe delivery.

For orders outside the continental U.S. or if you choose expedited shipping, rates will be calculated at checkout based on your location and selected method.

Tracking

Tracking is included with every order at no extra cost. You’ll receive an email with tracking details as soon as your order ships. You can also check your order status anytime from your account.

Shipping Locations

We proudly ship to all addresses within the United States.

Multiple Shipments

To ensure the safest packaging and fastest delivery, some orders may ship in separate packages (especially when items come from different suppliers or require special boxing). You’ll receive separate tracking numbers for each package — there’s never an extra charge to you.

Delays

We work with trusted shipping partners, but occasional delays can still happen due to weather, high demand, or carrier issues. If your order is delayed, we’ll personally update you and do everything we can to get it to you as quickly as possible.

Incorrect Address

Please double-check your shipping address before completing your order — this is the best way to ensure fast and accurate delivery. If a package is returned to us due to an incorrect or incomplete address, we’ll reach out to help arrange reshipment.

Returns

Return Eligibility

We want you to love everything you buy from Zazzaroo. Items must be unused, in original condition with tags and packaging intact, and return requests must be submitted via email within 30 days of delivery.

Return Shipping

Large Beds (Human Dog Bed & oversized beds):
Because our large beds are vacuum-sealed and compressed for safe, efficient shipping, they can't be repackaged to their original form once opened. For this reason, large beds are eligible for return only if unopened, or if the item arrived defective or incorrect.

If your bed arrives damaged, defective, or not what you ordered, that's on us — contact us within 5 days of delivery with a photo and we'll send a prepaid return label and ship a replacement or issue a full refund, no hassle.

For all other returns of large beds, a return request must be submitted and approved within 30 days of delivery, and return shipping is the customer's responsibility. We'll walk you through every step.

Damaged or Incorrect Items

We’re truly sorry if something isn’t right. If your item arrives damaged or incorrect, please contact us within 5 days of delivery with clear photos of the item and packaging. We’ll work quickly to send a replacement or process a full refund.

Refunds

Once we receive and inspect your return, approved refunds will be issued to your original payment method (usually within 3–5 business days of us receiving the item). You’ll receive an email confirmation when your refund is processed.

Non-Returnable Items

To keep our prices fair and our quality high, certain items are not eligible for return. This includes:

Personalized or custom orders
Hygiene-related products (for health & safety reasons)
Final sale or clearance items
Items restricted by suppliers

Please check the product page for any specific notes before purchasing. If you have questions, just reach out — we’re happy to help.

Need help? We’re here for you.

Email us at support@zazzaroo.com — we’ll take care of you within 24–48 hours.